Contact Us

Interested in end-to-end order fulfillment service?
We encourage you to read through the Fulfullment FAQ, you will find answers to most of the questions you may have in reference to our services.
If you need a quotation, or if you want to make an appointment to tour our Shenzhen Warehouse, then please email us at fulfillment_sales(AT)
Support for registered client
Please contact your Account Manager directly or the Customer Service Rep that has been assigned to you. You may find their contact information after you login to the User Center.
FAQ: What's next after activation?
Want to track package?
Please go to track shipment page.
The tracking result shows the most up-to-date information available in our system. Our staffs have access to the exact same information. Please wait for it to be scanned at the next stage and for the system to update itself.
If it says "Economy intl shipping, no further tracking available", then it means that the sender has opted to use a shipping method without tracking number. We will not have more information after the package departed from SFC warehouse. However, the lack of information does not affect actual delivery.
Due to privacy and confidentiality reasons, we can only discuss shipment issues with our registered clients or senders. If you feel that it is taking too long, then please ask your sender to contact us so that we can verify the shipping address.

Warehouse Location


1st Floor, Block 2, Meitai Sci-Tech Park,
Guanguang Road, Guanlan,
Longhua New District, Shenzhen, Guangdong
Postal Code: 518108
Direction: Click to view map

Address in Chinese


Office Location


Zhenxing Road, Futian,
Shenzhen, Guangdong,
Postal Code: 518129
Direction: Click to view map

Address in Chinese

邮编: 518129

No.46, East Zone of Hanglian Building,
No.70-72 East Huangshi Road, Baiyun,
Guangzhou, Guangdong,
Postal Code: 510425
Direction: Click to view map


No.110, XingFu Road,
Changning, Shanghai,
Postal Code: 200052
Direction: Click to view map


Sales & Marketing

  • Email: fulfillment_sales(AT)
    Telephone: Toll Free within Mainland China 400-881-8106, or +86(755)2639-3003 Press 9 for English, Press 1 for Mandarin. Mon. - Fri. 9 am -7 pm China Time
    Fax: 4008818106-801 or +86(755)2639-3003, Ext: 801
    P.S. Please DO NOT email us regarding one-time shipment. We DO NOT accept one-time shipment.