Shipping FAQ

Where to begin if you need any assistance on quotation for shipping?
First of all we want to clarify that we do not provide written quotation or spreadsheet of shipping fees. We always en……

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Which carrier you will use? Know respective rates and shipping time!
We have many shipping partners. We encourage users to use our Shipping Calculator. Just select the destination country……

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Counterfeits, Prohibited and Restricted Items
We, SFC do not accept counterfeits and prohibited items that are listed in the Customs Law. You must not try to negoti……

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How can I pay shipping fee or other service charges? Should I prepay these fees?
Yes, you need to prepay these fees. You can make payment to us through remittance, bank transfer, wire transfer, credi……

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I don't understand the following on the user manual: “5. For the first time users, they must complete the
This term is only applicable to Chinese registered users. If you are a non-Chinese registered user, then please ignore……

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Customs, taxes, import fees?
Any costs related to customs, taxes or import fees are not included and may vary from country to country and over time……

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Pick-up locations?
Pick-up is available in the following Chinese cities:BeijingChangchunChangshaChangshuChangzhouChaozhouChengduChongqing……

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Sea freight?
SFC does not offer sea freight. We are not a freight forwarder and we do not accept cargo, container or LCL. We delive……

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Personal items?
We do not accept one-time shipment of personal items.We discourage one-time (or occasional) users because it is not re……

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Can you help to purchase from Chinese sellers?
We understand that some Chinese sellers do not accept foreign payments. However, SFC does not offer "Personal Sho……

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I want to purchase from Taobao. Can I use your shipping-only service?
If it is just one-time or occasional Taobao purchases, then we cannot ship for you.For regular Taobao purchases, you w……

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Combine multiple packages and forward as one package?
SFC does not offer consolidation service. If you are buying from various suppliers, then we have to forward them to yo……

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Can I get a bigger discount if I ship a lot?
Our online shipping rates are already deeply discounted and we cannot go any lower. Our business strategy is to publis……

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Send to China?
Starting from 2015, SFC begins to offer shipping and import service into China. Please email us at fulfillment_sales(A……

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