Q:When should I expect my tracking information to appear?
A:You should see the first tracking event once the SFC label is printed. And the tracking information will be updated in shipment transit.
Q:Can I specify a delivery time or address change?
A:SFC does not influence the time of day that the international delivery vendor delivers your mail. You should expect that your local international delivery vendor will deliver your package at the time that they normally make deliveries in your area. SFC can request address changes for packages depends on the shipping service you selected but there is no guarantee. Not all the shipping services support address changes. You may refer to the service introduction details for more information.
Q:Can I specify special delivery instructions?
A:We work in conjunction with the international delivery vendors for oversea destined packages. You should expect that your local international delivery vendors will handle your package with the same care and attention of your other packages.
Q:When should I expect delivery?
A:Once your package has been processed, delivery is based on the service that the sender of your package selected. For international destined packages, your package will be delivered to your location by the local delivery vendor for that destination.