FAQ

  1. FAQ&HELP
  2. What kind of services do you have?
  3. What is Remote Warehouse Service?
  4. Should I pack the parcels myself? Do you provide packing service? If yes, then what are the charges?
  5. Can you ship my parcels directly from China cities to overseas cities?
  6. How can I pay shipping fee or other service charges? Should I prepay these fees?
  7. What are your prices for Standard Postal Service and Registered Postal Service?
  8. If I am delivering my parcels to you through Fedex and your Shenzhen address will appear on them, then how can I indicate the final destination addresses?
  9. Can you provide packing materials for shipment? How about the price?
  10. How can I get the packing materials if I am not located in Shenzhen?
  11. I am in USA now, how can I ship parcels from my Shanghai suppliers to myself or my overseas customers?
  12. I don't understand the following on the user manual: “5. For the first time users, they must complete the "customer information registration form" in the appendix and signed with the company stamp. Then bring this completed form with the user ID card or the industry and commerce business license and the package to our company.” What does it mean?
  13. Are "Air Mail" labels and "Customs Declaration" stickers free-of-charge?
  14. Can I consolidate many items to be shipped into one parcel?
  15. How do I register a USER ID with SendFromChina.com?
  16. What is maximum weight and volume for USPS shipping method?
  17. What is meant by user ID card? Do you mean a photocopy of my passport and I should send it along with the first parcel to your company?
  18. Do I need to fill up any forms at your office?
  19. Does your handling fee include packing fee? Do I need to pay extra fee for using your packing service?
  20. What is the procedure of sending one parcel?
  21. If my parcel is lost, then what is the procedure of making a claim?
  22. We have just started our online store and do not have any company stamp and business license. Are company stamp and business license necessary for registration?
  23. How can I know the actual shipping fee?
  24. How do I know when my parcel was sent out?
  25. Prohibited/Restricted Items
  26. How can I save on shipping cost while buying Chinese product?
  27. How to send parcels online?
  28. Pick Up Locations in China
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Exchange Rate: 1 USD = 6.2407 CNY